Required aunties for free online chatting
Why support agents don’t care about customer’s needs, even though 3 out of 5 customers take their business to the competitors after poor customer service experience? Only several decades ago, business owners were in a much more comfortable situation – they always had the attention of the customers.
Smart companies understand the value of their current customer base, and recognizing what they need to do in order to keep them.Moreover, about 13% of those unhappy customers will tell more than 20 (!) people about their problem (unfortunately people tend to talk more about their bad experiences). The stats mentioned above clearly show how customer happiness brings an additional value to a company and how bad experience turns out to be an additional, unnecessary cost. They like the company, its products and enjoy the way it is doing business..action_button.action_button:active.action_button:hover.action_button:focus.action_button:hover.action_button:focus .count.action_button:hover .count.action_button:focus .count:before.action_button:hover .count:before.u-margin-left--sm.u-flex.u-flex-auto.u-flex-none.bullet. Error Banner.fade_out.modal_overlay.modal_overlay .modal_wrapper.modal_overlay [email protected](max-width:630px)@media(max-width:630px).modal_overlay .modal_fixed_close.modal_overlay .modal_fixed_close:before.modal_overlay .modal_fixed_close:before.modal_overlay .modal_fixed_close:before.modal_overlay .modal_fixed_close:hover:before. Selector .selector_input_interaction .selector_input. Selector .selector_input_interaction .selector_spinner.
Because of this chat room aims to be friendliest senior chat in net and safe, it is necessary to have a set of rules for chatters and administrators to follow. Please no Flooding, Spams and Clones other users name. Respect the chat moderators and the other chatters.
Adjust or die – there’s no other option for businesses.
It’s also time for good customer service to catch up and fight for customers, not fight against them. Kristina Evey, president of Centric Strategies – a customer service management company, says people no longer buy products or services – they buy relationships: “The No.
- No swearing, No flooding, No harassing, No spamming, No invites, No racial & insults discussions, No cyber is allowed.
- Ask for help/complain to the helproom or the room moderators.
At this moment however, in the so-called “New Economy” or information economy, everything turned around and markets became customer-oriented.